Allied Telesis Support Portal

Remote Access for troubleshooting customer onsite issue

How an Allied Telesis Support engineer can remote login to troubleshoot customer issue?

Introduction

Allied Telesis offers customers with active support contract help via remote support. Our support engineers are able to connect to a device that they're servicing instantly, from anywhere in the world. Once connected, the engineer can take control of the device and perform whatever task is needed. They can troubleshoot issues, and even provide on-demand support depending upon what support contract they are entitle for.

Simple help is the remote support platform we use to render assistance to customers that may have an issue that requires more finesse.

In order to get started we want customer to provide us connectivity to the device.

Local management through the Console port


Please follow below steps to receive Net.Remote support from one of our Allied Telesis Support Engineers

Note: A customer will be entitled to receive Net.Remote Support only after receiving the confirmation from an engineer.

 1) Access http://remotesupport.alliedtelesis.com/welcome

 2) Download and install the “Customer Access” software

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           3) After the installation, please type your Name and Company :

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4)  You will be added in a queue and an engineer will connect directly to your PC.

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5) Further details can be communicated within the built-in chat window of the Net.Remote session

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