Allied Telesis Support Portal

RMA Policy - EMEA

Allied Telesis RMA Terms and Conditions - EMEA - English Language

ALLIED TELESIS INTERNATIONAL IS ONLY ABLE PROVIDE RETURN MATERIAL (RMA) SERVICES AFTER YOU HAVE ACCEPTED THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THESE TERMS CAREFULLY BEFORE COMPLETING AND RETURNING THE RMA REQUEST FORM, AS BY RETURNING THIS FORM YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM AND AGREE TO BE BOUND BY THEM.

THESE TERMS COVER ALL REQUESTS FOR THE RETURN OF FAULTY PRODUCTS, INCLUDING:

• Dead on Arrival / Out of Box Failures
• Warranty Replacement
• Warranty Repair and Return
• Non-Warranty Repair and Return

PRODUCTS DOA (Dead on Arrival)

All "Out of Box failure" or "Dead On Arrival" products will be exchanged with a replacement product free of charge. Out of box failures are defined as a product which fails within 30 days of purchase. The replacement will be shipped on an advance replacement basis. The customer must return the faulty product(s), within 30 days of the RMA having been issued, using the free courier service provided by Allied Telesis International. If after 30 days Allied Telesis International does not receive the faulty product(s), the customer will be invoiced for the replacement product(s) at the full market value.

PRODUCTS IN WARRANTY AND OVER 30 DAYS OLD

All products in warranty and over 30 days old will be repaired free of charge. The customer is responsible for the shipment of the product(s) to Allied Telesis' European Repair Centre. Allied Telesis International will endeavour to repair the product(s) within 15 working days of receipt at the European Repair Centre. Allied Telesis International will ship the repaired products(s) free of charge to the shipPing address specified on the RMA request form.

PRODUCTS OUT OF WARRANTY

Allied Telesis International will endeavour to repair all products, subject to the customer agreeing the current repair charge. Should a successful repair not be possible no charge will be made. Allied Telesis International does not offer a guaranteed repair service for products not covered by a valid service contract. The customer is responsible for the shipment of the defective product(s) to Allied Telesis' European Repair Centre. Allied Telesis International will endeavour to repair the product(s) within 15 working days. The repaired product(s) will be shipped, free of charge to the shipPing address specified on the RMA request form.

NOTES ON RMA POLICY

a) The RMA is for defective hardware only and no other hardware or accessories should be returned. This includes: modules, cards, CDs, user guides, wires and cables. Allied Telesis International will take no responsibility for unauthorised returns. The customer will be responsible for arranging the collection of any such items, from Allied Telesis International, if required.

b) No fault found (product in warranty). Where the returned product is found to have no fault, or symptoms different to those reported to Allied Telesis Technical Support, Allied Telesis International reserves the right to invoice the customer a $100.00 administration fee + shipPing costs.

c) Where an advanced replacement service is provided by Allied Telesis International, customers are deemed to be agreeing to the following condition; should the faulty product(s) not be received by Allied Telesis International within 30 days from the date of RMA issue, or the returned product differs from that on the RMA request, the customer will be invoiced the full market value of the replacement product(s). By accepting these terms the customer is agreeing to pay any such invoice.

d) Should any product returned under the advance replacement service be damaged by customer negligence, or in any other such way as to invalidate the warranty, the customer will be invoiced for the replacement products(s) at full market value. The customer will be given the option of having the damaged products(s) repaired subsequent to the acceptance of a quoted repair charge, having the damaged product(s) collected without repair using the customer's own courier, or scrapped at the Allied Telesis European Repair Centre. Allied Telesis Warranty Terms and Conditions - EMEA

e) Where products(s) returned products differ to those submitted on the RMA request, Allied Telesis International reserves the right to reject these goods. The customer will then be required to arrange collection using their own courier.

f) In the event of any unauthorised use of the free courier service provided by Allied Telesis International, the customer will be invoiced for any costs this usage incurs, including but not limited to shipPing and administration charges.

g) Customers using their own courier to return goods to Allied Telesis International must ensure that all freight costs are paid to the door. Allied Telesis International will not accept any goods with freight or duty owing.

h) In the event that it is either not possible or uneconomic to repair the faulty product(s), then Allied Telesis International reserves the right to ship the nearest functionally equivalent product(s) to the customer.
Previous MonthNext Month
SunMonTueWedThuFriSat