Allied Telesis Support Portal

How To access the Software Download Center (EMEA/CSA customers with Active Support Plan)

I am an EMEA/CSA customer and I have a valid Support Plan (Net.Cover) for my Allied Telesis products. How do I access Download Center to get the software for my devices


Allied Telesis Net.Cover customers benefit from the enhanced software support included with their support plan. This article describes how to access our Software Download Center.

Things you need

A link to access the Software Download Center and set your account password, was sent via automated email from with your first Net.Cover registration. The account created for you, is continually updated with access to software for all products registered against a valid Net.Cover contract.

If you have not received the link please read the Possible Exception section below.

Hint - Your Software Download Center credentials are different from the ones used to access the Online Support Center.

Accessing the Software Download Center

Using your user and password simply login into the online Software Download Center at

Possible Exception

If you are have not activated your access, or do not have your credentials please use the Password Finder tool @ to request a link to reset your password.

Hint: use the mail address you have provided when registering your Net.Cover contract.

The link will be sent from, if you do not receive it within a few minutes please check your SPAM folder. 

If you do not receive the link it is likely that your email address is not recognised. In this instance please request access by contacting our Service Desk at and quoting your Net.Cover contract number(s).

Please refer to the following How to for more information on how to submit a request to the Service Desk.
How To Submit a Service Desk Case / Incident (EMEA Net.Cover Customers)



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